Kebijakan Penghapusan Data
Data Deletion Policy
Cara mengajukan penghapusan akun dan data pribadi Anda dari sistem SURAU.
Diterbitkan oleh PT. Surya Amanah Ummat · URL Resmi: https://surau.app/legal/data-deletion
Kebijakan Penghapusan Data / Data Deletion Policy
Aplikasi Surau
Versi: 1.0 Berlaku sejak: 1 Maret 2026
This document satisfies Google Play Store's mandatory Data Deletion requirement for apps that collect personal data. Public URL for this policy must be submitted in Google Play Console → App content → Data safety.
How to Delete Your Account and Data
Option 1 — In-App (Fastest, Recommended)
- Open Surau app
- Go to Profil → Pengaturan → Keamanan Akun
- Tap "Hapus Akun" (Delete Account)
- Confirm with your OTP
- Your request is processed immediately
Option 2 — Email Request
Send an email to privacy@surau.app with subject: [HAPUS AKUN] - Permintaan Penghapusan Data
Include:
- Full name registered on the account
- Phone number linked to the account
- Brief reason (optional)
We will process your request within 30 calendar days and send a confirmation.
What Happens When You Delete Your Account
| Data Type | Action | Timeline |
|---|---|---|
| Profile (name, photo) | Permanently deleted | 30 days |
| Phone number | Disassociated and deleted | 30 days |
| Community posts, comments | Anonymized (content may remain without attribution) | 30 days |
| Private messages | Permanently deleted | 30 days |
| Location history | Permanently deleted | 30 days |
| BLE session data | Permanently deleted | 30 days |
| Push notification token | Immediately revoked | Immediate |
| Financial transaction records | Retained 5 years (tax law obligation - UU PPh) | N/A |
| Fraud/security audit logs | Retained 2 years (security obligation) | N/A |
Retained financial data is kept solely to comply with Indonesian tax and financial regulations, is not used for any other purpose, and is inaccessible to you after deletion.
What We Cannot Delete
We are legally required to retain:
- Transaction history — 5 years under Indonesian tax law
- Fraud investigation records — if your account was involved in an active investigation
- Anonymized aggregates — statistical data that cannot be traced back to you
Data Portability (Before Deletion)
Before deleting, you may request a copy of your personal data:
- Email privacy@surau.app with subject:
[EKSPOR DATA] - Data Export Request - We will provide your data in JSON format within 30 calendar days
- You may then request deletion after receiving your export
Contact
Data Protection Contact: Email: privacy@surau.app Response: Within 30 calendar days Language: Bahasa Indonesia or English accepted
For Google Play Console Submission
Data safety form answers for deletion:
- "Does your app allow users to request that their data be deleted?" → Yes
- "How can users submit a data deletion request?" → In-app (Settings → Delete Account) + Email (privacy@surau.app)
- Public URL for this policy: https://surau.app/legal/data-deletion (host this page on your domain)
Pertanyaan tentang dokumen ini?
legal@surau.app